Privacy Policy - minsenmine.com

1. Introduction

Minsenmine (“Minsenmine”, “we”, “us”, or “our”) is a professional manufacturer specializing in rubber conveyor belts and related industrial conveying solutions. We are committed to protecting the personal information of our customers, business partners, website visitors, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, purchase our products, inquire about our services, or otherwise engage with us.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Identity & Contact Information: Full name, job title, company name, email address, phone number, mailing or billing address.
Business & Transaction Data: Purchase orders, product specifications, quotation requests, invoice information, and order history.
Communication Records: Emails, inquiry forms, customer service interactions, and any correspondence you send to us.
Technical & Usage Data: IP address, browser type and version, device type, pages visited, time spent on site, referring URLs, and other analytics data collected automatically.
Marketing Preferences: Your preferences regarding receiving our newsletters, product updates, and promotional communications.
Cookies & Tracking Data: Information collected via cookies, web beacons, and similar technologies (see Section 8).

We do not collect sensitive personal data such as government identification numbers, health data, or financial account details beyond what is necessary for payment processing.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, quotations, and service requests.
To communicate with you regarding your inquiries, orders, or after-sales support.
To manage and maintain our business relationship with you or your organization.
To send product updates, technical bulletins, promotions, and marketing materials (with your consent where required).
To improve our website, products, and services based on user feedback and analytics.
To comply with applicable legal obligations, such as tax records and export regulations.
To prevent fraud, unauthorized access, and other illegal activities.
To conduct due diligence and background checks for business partnership purposes.

4. Legal Basis for Processing

Where applicable under data protection law (such as GDPR), we process your personal data on the following legal bases:

Contract performance: Processing necessary to fulfill orders or provide services you have requested.
Legitimate interests: For business development, customer relationship management, and website security.
Legal obligation: Where required to comply with applicable laws and regulations.
Consent: Where you have freely given us consent, such as for marketing communications or certain cookies.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

Service Providers: Third-party vendors who assist us with logistics, payment processing, IT services, or marketing platforms — bound by confidentiality agreements.
Business Partners: Authorized distributors or agents acting on our behalf in specific territories.
Legal Requirements: When required by law, court order, regulatory authority, or to protect our legal rights.
Corporate Transactions: In the event of a merger, acquisition, or asset sale, where data may be transferred as part of the business assets.

Any third party receiving your data is required to handle it securely and only for the specified purpose.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Specifically:

Customer transaction records are retained for a minimum of 7 years for tax and accounting compliance.
Marketing contact preferences are retained until you withdraw your consent or request deletion.
Website analytics data is typically retained for 24 months.
Correspondence records are retained for up to 5 years.

After the applicable retention period, data is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal retention obligations.
Restriction: Request that we limit how we process your data in certain circumstances.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or for direct marketing purposes.
Withdraw Consent: Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us using the details in Section 13. We will respond within 30 days.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze site performance. The types of cookies we use include:

Essential cookies: Required for the website to function properly.
Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Marketing cookies: Used to deliver relevant advertisements or track campaign effectiveness.

You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission (SSL/TLS), access controls, regular security assessments, and staff training on data protection.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you as required by applicable law.

10. International Data Transfers

As a global manufacturer, your data may be processed or stored in countries other than your country of residence, including countries where data protection standards may differ. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognized under applicable law.

11. Children’s Privacy

Our products, services, and website are intended for business customers and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such data has been collected inadvertently, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy team